didihub Platform Privacy Notice
This page describes what we collect when you use didihub and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and deliver a safe gaming experience across our slot tournaments, live casino tables, sportsbook, and esports markets.
We take your privacy seriously. Our data handling follows industry security standards and complies with the jurisdiction where didihub operates. We do not sell your information to third parties, and we only share data with payment processors and support providers who help us run our platform.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What Data We Collect on didihub
When you open a didihub account, we collect your full name, email address, phone number, and date of birth. These details form the foundation of your account and allow us to contact you about your account, deposits, withdrawals, and promotions.
We collect financial information when you deposit or withdraw funds. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction details and your wallet identifier. If you use bank transfers via mobile banking, local payment, online payment, or e-wallet, we store your account number and bank name.
We collect your government identification documents—passport, national ID, or driver's license—and proof of address for Know Your Customer (KYC) verification. We also log your activity on didihub: which games you play, your wagers, tournament entries, live casino sessions, and sportsbook bets. This information helps us detect fraud, resolve disputes, and improve our platform.
Your KYC documents are stored securely on didihub
We encrypt identity documents and keep them separate from your transaction history. You may request deletion of stored documents after account closure, subject to retention periods required by applicable law.
How We Use Your Data on didihub
We use your personal information to operate your account, process your deposits and withdrawals, and settle your wagers. Our slot tournaments, live casino outcomes, and sportsbook settlements all depend on accurate account records tied to your identity.
We analyze gameplay and betting patterns to detect unusual activity and prevent fraud. If we notice suspicious wagers during Liga 1 matches, Piala AFF tournaments, or esports events on didihub, we may pause your account pending investigation. We also use your data to send you account statements, confirm transactions, and notify you of changes to our service.
We may contact you via email or phone to verify large withdrawals, confirm account details before processing payments to mobile banking, local payment, online payment, or e-wallet, or inform you about platform maintenance. We do not use your information for marketing unless you opt in separately. Our support team uses your account data to investigate disputes and resolve issues with your wagers or payment processing.
Third-Party Processors and Data Sharing
We share your payment details with payment processors who handle transactions for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. These processors use your data solely to complete your deposit or withdrawal; they do not use it for marketing or other purposes without your consent.
Our customer support platform may store communications between you and our team. We use support providers located in various regions, and your account data may transit through their servers during investigation or dispute resolution. All support providers sign data protection agreements with didihub and must follow the same privacy standards we do.
We may share anonymized, aggregated data with analytics partners to understand how didihub is used—for example, which slot games are popular during Idul Fitri, or how many users access our platform from Jakarta, Surabaya, or Bandung. This data cannot be traced back to you and helps us improve our service.
We protect your data because your privacy is the foundation of trust on didihub.
Data Retention and Your Rights on didihub
We retain your account information as long as your didihub account is active. After you close your account, we keep transaction records and KYC documents for a period mandated by local regulations—typically several years to support dispute resolution and fraud investigation.
You have the right to request a copy of all data we hold on your didihub account. Contact our support team with a data access request and we will provide it in a readable format within a reasonable timeframe. You may also request corrections if you believe your account information is inaccurate.
You may request deletion of non-essential data—such as communication records—after your account closes, subject to regulatory retention requirements. You cannot request deletion of KYC documents or transaction histories that are legally required for compliance and fraud prevention. If you wish to delete your entire didihub account and associated data, contact support and we will guide you through the process.
Cookies and Tracking on didihub
We use cookies to recognize you when you log into your didihub account, keep you signed in during your session, and remember your preferences. These session cookies expire when you close your browser or log out manually.
We use analytics cookies to track how you navigate didihub—which games you view, how long you spend on each page, and which payment methods you prefer. This data helps us optimize our platform and reduce friction in account opening or withdrawal flows. You can disable cookies in your browser settings, but some didihub features may not work correctly without them.
We do not track you across other websites. Our cookies apply only to didihub.id and are not shared with external domains. Third-party payment processors may place their own cookies on your device during deposit or withdrawal transactions; review their privacy policies for details.
Security and Data Protection on didihub
We protect your didihub account with encryption, secure password storage, and multi-factor authentication options. Your login credentials are never stored in plain text, and we hash your password using industry-standard cryptography.
Our servers are hosted in secure data centers with physical access controls and redundant backups. Your KYC documents, payment details, and account history are encrypted both in transit (using HTTPS) and at rest on our systems.
We conduct regular security audits and penetration testing to identify vulnerabilities. If we detect a data breach affecting your didihub account, we will notify you promptly via email and provide guidance on account recovery steps. You are responsible for keeping your login password confidential and not sharing it with anyone, including our support staff.
Keep your didihub password secure at all times
Never share your login credentials. didihub support will never ask for your password. If you suspect your account has been compromised, change your password and contact our support team immediately.
Jurisdiction and Policy Changes
Our privacy policy is governed by the jurisdiction where didihub operates. Your data may be stored on servers located outside your home country. By using didihub, you consent to your information being processed and stored in the jurisdictions where we maintain operations.
We may update this privacy notice from time to time. Material changes are communicated to you via email or platform notification. Continued use of didihub following a policy change constitutes your acceptance of the updated terms.
If you have questions about how we handle your data on didihub, or if you wish to exercise your privacy rights, contact our support team. We will respond to privacy inquiries within a reasonable timeframe and work with you to address any concerns about your account information.